Frequently Asked Questions
How long have you been in business?
Fine Oak Things has been in business since 1989. Our flagship location is located in at 43 Main St. South in Campbellville (Google maps list as Milton), just south of the 401 on Guelph Line.
Where is your furniture crafted?
Our furniture is primarily crafted in Ontario by skilled Mennonite and Amish craftsmen, whose traditions and expertise have been passed down through generations. They manufacture their furniture on farms across Ontario, from St. Jacobs/St. Clements to Owen Sound and Collingwood. We also work with several generational furniture makers in Ontario who are not of Mennonite or Amish descent. Additionally, we have Amish builders from the Pennsylvania/Ohio border region.
Do you deliver or do I have to pick up my furniture?
We deliver across Southern Ontario and have made deliveries from Windsor to Cornwall and from Niagara Falls to Muskoka. The charge for delivery varies by the distance from our showroom. Set up is included in our delivery charge. For purchases outside our delivery area, we have freight partners that will deliver furniture either to the customer’s home or to a local depot. Our freight partners will not set up your furniture.
Customers can also pick up their furniture at our showroom location, but Fine Oak Things accepts no liability for any damage that should occur during transport. We will help you load your furniture, but will not strap it down for you and we do not provide additional blankets or wrapping other than what our builders provide themselves. We are able to ship the boxed Recycled Patio furniture via Fedex.
Who stains the furniture?
Some of our builders will do their own finishing and have their standard colours from which to choose. For the remaining builders, we would have the furniture stained and have a wide range of stain choices. Where we do the stainign, we offer colour matching services, but extra charges will apply. Typically there is a standard colour that is close enough to the existing colour that we can avoid the extra charge for colour matching.
Certain specialty finishes also have an additional cost. Examples of these finishes would be two toning, antiqued or rub finishes, or glazes. These finishes require additional time and labour and may add to the expected lead time.
Is there a charge for customizing?
That depends on what is being customized. For example, changing the stain colour will not change the price; however premium finishes such as antiquing, two toning or glazed finishes will have an additional charge. Customizing to a smaller size will not change the price, while moving larger or altering the configuration would. Changing the type of wood will also change the price, as different woods have different costs.
Adding features such as doors, drawers, shelves, etc. will add to the cost of a product. There will also be a charge for larger alterations (>2″) to the standard sizes of furniture. To calculate the additional cost, divide the price of the unit by the measurement and multiply by the larger size. For example, if a 60″ TV stand costs $1,000 and you would like to know the price of the same TV stand but 66″, you would divide $1,000 by 60 and multiply by 66 to get $1,100. There is no discount for making products smaller.
As mentioned above, certain specialty finishes also have an additional cost. Examples of these finishes would be two toning, antiqued or rub finishes, or glazes. Colour matching would also have an additional charge. These finishes require additional time and labour and may add to the expected lead time.
Why aren't all prices listed on your website?
We don't list all prices on our website because pricing varies based on size, wood type, and finish (e.g., two-toning, glazed finishes). We provide starting prices to give you an idea of costs. There are three main reasons for this: 1) Some suppliers don't allow us to post prices to maintain good relationships. 2) Customization options make it confusing to list all prices. 3) Updating over 100,000 SKUs manually is impractical for our small business. For accurate pricing, request a quote through our product pages, and we'll get back to you shortly. Starting prices reflect the smallest size in the least expensive wood. Quotes are valid for 30 days, except for sale prices with end dates.
Can I customize my design or do I need to choose from standard products?
Our builders find it easier to make design adjustments based on existing products, but we can also design pieces from scratch in some cases. If you provide a picture and measurements, we can usually accommodate your request. It may take a business day or two to provide a quote. Exceptions include custom chair designs, engraving, scroll work, or custom turned designs. However, it never hurts to ask. Unless specified, all products are considered standard size as listed on our website or the builder’s catalog.
Can I buy floor models or do I need to place an order? How long is the wait time?
Most pieces need to be ordered since our catalog is much larger than our showroom. These pieces will be made to your specifications and stained in your chosen color. Occasionally, we sell floor models at a discount (see our Specials page). Floor models are sold as-is and are final sale. The estimated lead time for orders is 6-8 weeks. Please note, unforeseen delays in manufacturing and shipping can occur. We appreciate your patience and understanding.
Is it possible to change my order?
Once you place an order, it is sent to the builder immediately. To make changes, you must notify us in writing within 3 business days of the order date. After this period, we cannot guarantee that changes can be made. Similarly, orders cannot be canceled after 3 business days.
When do I pay for my order?
We require a minimum deposit of 30% due upon ordering, but you can pay more or the whole invoice upon ordering should you wish. The full balance is due upon pick up or delivery. All furniture remains property of Fine Oak Things until invoices are paid in full. Any orders that were scheduled for pick up or delivery, but have not been paid for, claimed or delivered despite multiple attempts on our part to contact you will be considered abandoned after 90 days. At this point the pieces will be placed on our showroom floor and may be sold without recourse or refund.
How do I care for solid wood furniture?
Ensure that the relative humidity in the home is maintained between 35%-55% (especially important for the winter).
Clean with a damp cloth. Do not use solvents or cleaners.
Use coasters and hot plates to protect your furniture against damage from heat and moisture.
Use padding under rough china and surfaces to protect against scratches.
Do not scrape or drag dishes across surfaces.
